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1.- OWNERSHIP OF PARTSROVER.COM
2.- GENERAL SALES CONDITIONS AND THEIR ACCEPTANCE
3.- INFORMATION PREVIOUS TO THE PURCHASE
4.- PURCHASE-SALE EXECUTION.
4.1.- Products offered
4.2.- Price indication
4.3.- Export Business
4.4.- Availability
4.5.- Delivery and Shipping Costs
4.6.- Guarantees
5.- WAY OF PAYMENT
6.- REFUND POLICY
7.- PERSONAL DATA PROTECTION (PRIVACY POLICY)
8.- CLAUSE ANULLMENT AND INEFFECTIVENESS
9.- APPLICABLE LEGISLATION
1.- OWNERSHIP OF PARTSROVER.COM
Global Parts Online S.L., with the registered office in Urb. Mares II Edif. 1, Local 1 in La Manga del Mar Menor, Murcia 30380 - Spain, CIF nº B30873020, and registered with the Companies Register of Murcia, Spain , book 2947, page 67, inscription 1,sheet nº MU-82940, carries out its commercial activity through partsrover.com which is available to all users that wish to purchase the articles offered through the Internet, including direct transport to the address specified to that effect.
2.- GENERAL SALES CONDITIONS AND THEIR ACCEPTANCE.
The present General Sales Conditions specifically regulate the business relationship between partsrover.comand the users or clients that purchase the products offered by this company through the web page partsrover.com.
Said conditions have been developed according to the current regulation on the subject.
Both the navigation and the purchase of any of the products of partsrover.com involves the acceptance as a user, with no reserves of any class, of each and every one of the following General Sales Conditions and of, if they exist, the Specific Conditions.
partsrover.com can at any moment and without warning, modify the present General Sales Conditions as well as the Specific Conditions that may be included, by means of the publishing of the said modifications in the web of partsrover.com so that they may be known to the clients.
3.- INFORMATION PREVIOUS TO THE PURCHASE
partsrover.com informs that the process of purchase of the products offered in this web is explained in the section named “INFO GENERAL” that can be accessed through the link included in the main page, the link on the footing of the present web.
The user states that he/she knows and agrees to the contents of the previous sections.
The user states that he/she knows and agrees to the contents of the following General Sales Conditions and any other specific conditions that may be established towards the purchase of certain partsrover.com products and that will be duly indicated when purchasing.
Once the product has been purchased and received by the client partsrover.com will send the user a receipt should it be requested by mail (info@partsrover.com) or by the telephone number 34+968 33 71 05.
The order confirmation and the receipt are not valid as bills.
4.- PURCHASE-SALE EXECUTION.
4.1.- Products offered
partsrover.com will show at all times the products on sale next to their price and specifications.
partsrover.com reserves the right to decide at all times the products offered to the users or clients through its web site.
This way partsrover.com may at any time add new products to those available that will be subject to the General Sales Conditions valid at the time. partsrover.com also reserves the right to deny access, at any time and without warning, to any of the products offered on the web.
4.2.- Price indication
The price of each product will be shown on screen.
The prices will be shown in euros and will not include the corresponding Value Added Tax (V.A.T.) and any other tax that may apply.
In shipments to Canary Islands, Ceuta and Melilla, the buyer will assume all costs and the special tax that generates shipping.
Products sent to Spain (except the Canary Islands, Ceuta and Melilla) will have the V.A.T. added (21%).
The prices shown will always be the current prices, except typographical errors.
4.3.- Export Business
These conditions are not applied to export transactions, which have separate sales conditions. However, if the products supplied are exported by the client, the client will be exclusively responsible for obtaining any licence and for fulfilling any exportation rule applied in Spain and in any country where the product is destined, with partsrover.com having no responsibility whatsoever in case of re-exportation of our products to third parties breaking any applicable exportation law.
All products supplied by partsrover.com may need authorisation for their exportation.
4.4.- Availability
partsrover.com estimates that the arrival time for orders in the Peninsula and the Balearic Islands is of 5 (five) working days maximum. Should said deadline be unattainable partsrover.com will contact the client to communicate the situation and proceed to the confirmation or cancellation of said order.
For other destinations (the Canary Islands, Ceuta, Melilla and others), and international destinations , the client may check the estimated time of arrival through the email info@partsrover.com or by calling 34+968 33 71 05. partsrover.com will inform the client by mail or telephone, with the least possible delay, the estimated time of arrival.
4.5.- Delivery and Shipping Costs
Deliveries will be handed to the address indicated in the order, by the means chosen by the client (Postal Service or Express Transport).
The deliveries are “Prepaid shipments”, that is, the shipment cost is paid by the Client and are included in the bill under “shipment cost”. Said costs are indicated in the Order section on the web page.
If all the products are delivered to the Client as agreed between partsrover.com and the Client, and the Client refuses to accept the products in the place, shape, and time set up by the order, the Client will assume all transport and insurance costs caused by the delivery and return of the Products.
If a non programmed order should generate several deliveries, the client will only be charged with the cost of the first delivery.
At the moment the delivery is made it is assumed that the Client knows and agrees to the General Conditions here stated.
The delivery fees for the Peninsula and Balearic Islands are established in the price and expense breakdown in the article purchase sheet. The expenses of international shipments also appear there.
4.6.- Guarantees
All products in partsrover.com have undergone exhaustive quality controls, however should the client find any type of manufacturing flaw, by notifying it to info@partsrover.com, it will be replaced for a new model quickly and with no cost, after returning the flawed product. This must be done by following the process indicated in the “Return Policies” section, if it communicated before the deadline indicated.
All products in partsrover.com have a 1 year guarantee.
5.- WAY OF PAYMENT
Products in partsrover.com can be paid by credit card, bank transfer, money order or cash on delivery (Spain only).
If the payment is done by credit card, the following information must be supplied:
Type of card
Card number
Expiration date
Name and surname of card holder.
All data provided for the transaction is encrypted using the SSL protocol (Security Socket Layers) to guarantee the maximum security of the data, making it impossible for the data to be intercepted while being transferred through the web.
Should the cash on delivery payment mode is used shipping expenses must be added to the product price, and the total amount must be paid on delivery.
Should the bank transfer payment mode is used, an account number will be given, and the order will be delivered once the transfer to the account is confirmed.
In case of any doubt during the purchase partsrover.com can be contacted through the telephone number 34+968 33 71 05 or by using the following email address: info@partsrover.com
6.- REFUND POLICY
All changes and refunds of products purchased in partsrover.com will be subject to the following conditions:
1.- The deadline to request a refund is 14 (fourteen) days starting from the date the product is received by the client.
2.- The client must start the change or refund process by sending an email to partsrover.com(info@partsrover.com ) or by calling 34+968 33 71 05 indicating, in case of a refund, its cause and a ban account where a bank transfer can be done to the client
3.- Any product that the client may wish to return must always be with its original package and its original labels, conveniently stored in its original package an properly protected. The returned product must be in the same state as it was when it was delivered.
4.- There will be no change or refund for personalized products and for products that require any type of modification to be purchased, such as custom-made orders.
5.- Should the product be retuned because the shipping company was unable to deliver the product to its destination, partsrover.com will take charge of the shipping expenses of the first re-mailing.
6.- If the product is return due to a shipping error, partsrover.com will send its messaging service to retrieve the package from the same location where the package was sent to and that the client must specify in the same message that was referred to in paragraph 2.
When the package is received, the state of the product will be checked, as will the fact that the error is due to a negligence by the part of partsrover.com, and a new product or a refund will be sent depending on what has been agreed, during the 7 (seven) following work days after its delivery to the offices of partsrover.com. The refund money will be sent to the client by a bank transfer to the account number given.
7.- If partsrover.com delivered the order correctly and the return is due only to the clients personal preferences, then the client will take charge of the shipping expenses of both the delivery and return of the product. To return the package the client must send the product to partsrover.com. Upon receiving the package the state of the product will be verified and a new product will be delivered if the client selected to change it, or the money will be refunded if the client chose to return it, during the following 7 (seven) working days after it is received. The refund money will be transferred to the client’s bank account.
The address where the product must be sent to be returned or changed will be indicated by telephone or email to the Client when needed.
If the client wishes to change the product the client will have to pay the shipping expenses for the delivery to the partsrover.com address, but not the shipping costs of the first change that will be done free of charge for shipping fees of less than 10 € (ten euros). For the second and following changes of a same order the client will pay both costs.
7.- PERSONAL DATA PROTECTION (PRIVACY POLICY)
partsrover.com is especially interested in the security and confidentiality of any data provided by its clients. In this manner, it is completely committed to the protection of the personal data and users of partsrover.com.
The data protection policy takes on all that is relative to the collection and use of the information given through this web page. Purchase through partsrover.com requires for the user to give personal data in order to process and deliver the order.
With the aim of delivering service both more personalized and adjusted to the clients need, the client’s personal data can be used for the following:
1.- To send information relative to services, offers and promotional activities from partsrover.com that may be of the clients interest, by means of your postal address or email.
2.- Management tasks of the services provided on the web page, specially those of maintaining communication with the client through suggestions, queries and information requests or orders done using the web page.
partsrover.com can in no case hand over the information given by the user to third parties without said clients authorisation. The exception to this point being that the handing over of the information should be necessary to provide the service (for example, the shipping company) or if it is necessary to comply with a legally established obligation.
The server of partsrover.com can send a file (called cookie) to the clients computer to execute the purchase process. The cookie has a limited life and is deleted from the clients computer once the session is finished and the web browser is closed. The use of these cookies can be necessary at some point to provide a service.
The data provided by the users of this service will be stored in an automated file property of partsrover.com, that the user may, at any time, access, correct, cancel and oppose according to the “Order 15/99”, of December 13, of Personal Data Protection.
To exercise said rights the user or client must send an email to info@partsrover.com.
The user may also use the following postal address:
Global Parts Online S.L.
Urb.Mares II. Edif. 1 .Local 1
La Manga del Mar Menor
Murcia 30380
Spain
Data provided by the user will be treated in a strictly confidential manner. Should there be changes in the Data Protection Policy, users will be notified through this web page.
MISE À JOUR 23/05/2018
POLITIQUE DE CONFIDENTIALITÉ
Nous vous informons qu’à compter du 25 mai 2018 la Politique de protection de vos données personnelles a été modifiée avec l’entrée en vigueur du nouveau Règlement General Européen sur la protection des données en date du 27 avril 2016 (dénommé ci-après « RGPD »). Cette politique a pour objet de vous informer sur nos méthodes de traitement concernant les informations personnelles que vous pouvez être amenés à nous communiquer.
Administrateur de données
Les données sont collectées et utilisées pour les finalités fixées par la société Global Parts Online S.L. Urb. Mares II Edif. 1 Local 1. La Manga del Mar Menor. Murcia. Espagna (dénommée ci-après GPO) en sa qualité d’administrateur du traitement de vos données personnelles. La communication de vos données personnelles est strictement volontaire et nécessaire pour la conclusion du contrat et la réalisation de nos prestations.
Les informations sur le traitement des données personnelles
Pour toutes questions relatives à la protection des données personnelles, nous vous invitons de contacter avec nous en matière de protection des données en nous envoyant votre courrier à l’adresse info@partsrover.com ou par la poste à l’adresse du siège de l’entreprise.
La collecte et le traitement des données
Les informations collectées sont utilisées exclusivement dans le cadre de la conclusion et la réalisation du contrat, notamment afin de délivrez des services que vous sollicitez (en vertu de l’art. 6 alinéa 1 b du RGPD). Ce traitement a pour finalités :
L’enregistrement de l’utilisateur dans le système de commandes et la garantie du service de l’utilisateur, y compris l’envoi de nos nouvelles offres sur nos produits et la réalisation des commandes (en vertu de l’art. 6 alinéa 1 b) du RGPD) ;
La gestion des réclamations et des plaintes (en vertu de l’art. 6 alinéa 1 c) du RGPD) ;
La gestion du paiement des créances dans le cadre du contrat d’assurance conclu (en vertu de l’art. 6 alinéa 1 f) RGPD) étant la base juridique de ce traitement ;
La gestion des archivages (en vertu de l’art. 6 alinéa 1 c) du RGPD ;
La gestion des statistiques (en vertu de l’art. 6 alinéa 1 F) du RGPD), notre intérêt légitime est de recueillir des informations sur les statistiques permettant d’améliorer notre activité.
En outre, le nouveau règlement nous oblige à utiliser vos données à des fins fiscales et comptables.
Nous traitons vos données à des fins de marketing, notamment lors des actions de commercialisation et de promotion de produits et de services sur Internet. La base juridique des actions de marketing non réalisées par la voie électronique est l’art. 6 alinéas 1 f) du RGPD ainsi que les intérêts légitimes de l’administrateur. Par contre, si nous utilisons à cet effet des moyens de communication électronique tels que les e-mails, le téléphone, la base juridique de ce traitement est votre consentement conformément à la règlementation en vigueur (en vertu de l’art. 6 alinéa 1 a) du RGPD).
Qui sont les destinataires de vos données ?
Nous partageons vos données avec d’autres prestataires pouvant les traiter en leur nom propre comme p.ex. :
Les bureaux de poste ou les entreprises d’expédition ;
Les banques (à des fins de remboursement des créances indues) ;
Les autorités compétentes ou les institutions publiques autorisées par la loi, afin de se faire communiquer des données à caractère personnel (Trésor publique, Forces de l’ordre etc.) ;
Les prestataires de services téléinformatiques (sociétés d’hébergement, prestataires de services IT) ;
Les prestataires dans le domaine de la comptabilité, de l’aide juridique, de la fiscalité et de conseil.
Combien de temps conservons-nous vos données ?
Les données personnelles sont recueillies pour le temps nécessaire à la réalisation de votre contrat (ou de la prestation) ainsi qu’après sa date d’expiration :
Les données personnelles figurant dans les contrats sont conservées le temps de la réalisation du contrat (maximum 10 ans à compter de la date de l’exécution de la prestation) ;
À des fins règlementaires (documents comptables, factures, etc.) ;
Dans le cas des données figurant dans la garantie légale et lors d’une réclamation, elles seront conservées pendant 1 an à compter de la date d’expiration de la garantie ou de la date de règlement de la réclamation ;
Dans le cas des données utilisées à des fins de marketing, elles seront conservées :
Jusqu’à la date d’annulation du consentement relatif au traitement de ces données ;
Jusqu’à la date de contestation dans le cas du traitement des données fondé sur l’intérêt légitime de la société GPO ;
Les données transmises via le formulaire de contact pendant la période de prescription des éventuelles réclamations (3 ans maximum).
Comment exercer vos droits ?
Vous avez le droit de demander l’accès, la rectification, la suppression et la limitation de traitement de vos données. Vous avez aussi le droit de demander à exercer votre droit d’opposition, le droit à la portabilité ainsi que le droit de retirer à tout moment votre consentement à la réalisation des traitements fondées sur votre consentement (veuillez noter que le retrait de votre consentement ne portera pas atteinte à la licéité des traitements réalisés avant le retrait de celui-ci).
En cas de non-observation du RGPD, vous pouvez à tout moment, porter réclamation devant l’autorité de contrôle compétente en matière de la protection des données personnelles.
Traitement des données personnelles automatisé
Nous ne prenons pas de décisions fondées uniquement sur le traitement automatisé, y compris le profilage produisant des effets juridiques à votre égard ou vous affectant de manière significative.
Le profilage des données personnelles par la société GPO consiste au traitement de vos données (aussi bien d’une manière automatisée) fondé sur l’évaluation de certaines informations, notamment sur l’analyse ou la prospection des préférences et des intérêts du client.
23/05/2018
8.- CLAUSE ANULLMENT AND INEFFECTIVENESS
Should any of the clauses of the present General Sales Condition be declared totally or partially null or ineffective it will affect only the said stipulation or the part of it that will result null or ineffective, with the rest of the general conditions still being valid, and the said stipulation or part of it shall be considered as excluded, excepting when it could be essential to these general conditions and should be included as an integral part of them.
9.- APPLICABLE LEGISLATION
These General Sales Conditions have been developed according to the current legislation and specially according to what is established in the following legal texts:
Law 34/2002 on Information and Electronic Commerce Companies Services.
Law 7/1998 on Sales General Conditions.
Royal Decree 1906/1999 regulating the telephonic or electronic sales, with general conditions developed on article 5.3 of Law 7/1998.
Law 26/1984, general for the defence of Consumers and Users.
Law 7/1996 for the regulation of the Retail Commerce.
These General Sales Conditions must be complemented with the General use and browsing Conditions (Legal Statement) fixed for partsrover.com as with any other Specific Conditions that may be established in each case.
The present contract is governed by Spanish legislation that will be applied in that which is not specified in this contract regarding interpretation, validity and execution.
Both parties expressly waive the jurisdiction that could correspond to them, and expressly submit to the legal institutions of Murcia, Spain, the solution of any dispute that could arise from the interpretation or execution of the present contractual conditions.
© partsrover.com, Last revision: 23/05/2018